Coronavirus Update

Travel Information

Coronavirus (Covid-19) Travel Information Rest AssuredFollow FCO AdviceThank You

Coronavirus (Covid-19) Travel Information

We’re continuing to deliver our personalised service throughout this challenging period, and we are here to offer support when you need it.  At Queensferry Travel, we know how much your holiday means to you, but what matters most to us, is your wellbeing.

We are currently guided by the latest advice and guidance from ABTA, the Foreign & Commonwealth Office (FCO), Public Health Scotland and Public Health England with regards to the COVID-19 pandemic. Our dedicated team of experts review this advice and communicate with on-the-ground colleagues, allowing us to review affected holidays and make alternative arrangements where possible. 

Given the fluid nature of the crisis, we are working around-the-clock to ensure all information on this site is updated as quickly and as accurately as possible. For the latest advice, please see FCO,  ABTA, Public Health Scotland and Public Health England for guidance.

We’re here to help

 

In the current climate, it’s important to give you the confidence to book your next holiday, with much-needed flexibility and reassurance.  At Queensferry Travel we understand the need for confidence when you make your future travel plans. It’s why we are working closely with each of our travel trade partners to negotiate flexible terms wherever
possible when you book a new holiday with us. 

 

 

 

 

What are we doing?

 

As this situation develops, we will continue to proactively contact our customers to offer support and assistance. We are offering as much flexibility as possible for all bookings, and remain in close contact with our suppliers to facilitate this. We will be proactively contacting clients with upcoming bookings on a rolling basis, but if you’d like to have a chat with us in the meantime, we’d be delighted to hear from you. 

If you are due to travel on or after 2nd December, please get in touch with us and we will get back to you as soon as possible.

Thank you for support and understanding during these difficult times.

Our Approach

The safety and well-being of our travellers comes first and we are closely monitoring the situation as it evolves and we are following Government travel advice. In addition, we are in constant contact with our partners in affected destinations for first-hand up to date information and insight.

At Queensferry Travel we understand that the outbreak of Coronavirus (Covid-19) raises many questions regarding travelling as well as planning travel in the near future and we recognise the uncertainty this may cause.

Having operated throughout the UK lockdown period, we are fully set up from home, and ready and waiting to help you plan or rebook your next escape.

What’s more, is we introduced free cancellation and amendment fees on any new bookings made from 1 July to 31 October 2020 meaning you can look forward to your trip with peace of mind and flexibility.

Due to travel imminently?

We will be in contact directly with anyone due to travel imminently to any country or region where the State Department has issued a Level 3 or 4 advisory. Our team will be able to discuss the latest situation and the options available to you.

Due to travel in the next 10 weeks?

Our team will be in contact directly to discuss the options available to you and will ensure to update on the latest information available with regards to the destination you are travelling to.

Safe Travels Stamp

Our Travel Trade Partners have received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with the assurance that we have implemented health and hygiene protocols that are aligned with WTTC’s Safe Travels Protocols. Learn more here – https://wttc.org/COVID-19/Safe-Travels-Global-Protocols-Stamp

Safe Travels Stamp logo image
WTTC_SafeTravels_Stamp

‘Safe Travels’: Global Protocols & Stamp for the New Normal

Global Safety Stamp to Recognise Safe Travels Protocols – The specially designed stamp will allow travellers to recognise governments and companies around the world which have adopted health and hygiene global standardised protocols – so consumers can experience ‘Safe Travels’.

Eligible companies such as hotels, restaurants, airlines, cruise lines, tour operators, attractions, short term rentals, car rentals, outdoor shopping, transportation and airports, will be able to use the stamp once the health and hygiene protocols, outlined by WTTC, have been implemented. 

Destinations using the Safe Travels Stamp – If you are looking for the stamp process and contact details for the below destinations to ask for the stamp, click here.

We'd like to Thank you for
your love and positivity

“Queensferry Travel  have re-booked the holiday for 2021 at the same price, great service from them, they’ve been exceptional”

“Just to offer our thanks to you all for the hard work and professionalism you have shown over these difficult times. Thanks too for the full refund which is very much appreciated. Please rest assured that just as soon as the situation improves and people can fly and travel again we will be straight back to re-book the holidays that were cancelled and add more from our wish list”

“You guys have been absolutely fabulous – I breathe a sigh of relief when I see the next booking on the list is with Queensferry Travel”

Cruise Lines Policies on CoronaVirus

We are working closely with our Cruise Line Partners. They continually assess upcoming cruises and if they have any guidance on how you may be affected they post updates on their websites.

All cruise lines actively ensure the safety of passengers. Customers will not be taken to destinations that the UK Foreign Office advises against. Ships have well established practices to prevent the spreading of illnesses. There will however be some additional steps taken prior to letting passengers board ships. These steps can be updated at any time latest updates will be posted on their websites.

Thank you for your patience, our number one priority is to safeguard our passengers during this constantly changing time. Links to travel advice while the outbreak of Covid-19 continues  are below.

UK Government Advice

For country-specific advice, please see the UK Government’s information here >>

Links To Individual Cruise Lines Travel Updates (Covid-19)

Azamara Cruises CLICK HERE

Carnival Cruises CLICK HERE

Celebrity Cruises CLICK HERE

Cunard  CLICK HERE

Fred Olsen CLICK HERE

Disney CLICK HERE

Holland America CLICK HERE

MSC  CLICK HERE

NCL  CLICK HERE

Oceania CLICK HERE

P&O  CLICK HERE

Princess CLICK HERE

Regent CLICK HERE

Royal Caribbean  CLICK HERE

Seabourn  CLICK HERE

SilverSea  CLICK HERE

Tui Marella  CLICK HERE

WindStar CLICK HERE

Rest Assured

In response to the current outbreak of coronavirus, we wish to reassure our clients that we follow the official advice of the Foreign & Commonwealth Office (FCO) and as such, we are fully briefed on all the latest news and advice relating to all our featured destinations.

We highly recommend you sign up to receive the latest FCO Travel Advice for any countries involved in your upcoming travels.  This will provide you with the latest information, which is particularly important, in this rapidly changing situation. 

Please click the links to the FCO and ABTA advice pages for travellers, for further details.

Click here FCO https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Click here ABTA https://www.abta.com/news/coronavirus-outbreak

If you do have any specific questions regarding your forthcoming holiday that aren’t covered by the FCO  and ABTA advice, please do contact us and we would be delighted to assist.

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