Peace of Mind Guarantee

Book with Confidence

Book with Confidence

We understand you need more certainty to be able to start booking holidays again. Our travel partners and suppliers recognise this and many have put together flexible booking conditions so if you aren’t able to travel, due to government advice, you can change your booking or cancel with a refund. This peace of mind enables you to book with confidence,  and have something to look forward to. 

Travel with confidence

Book your next getaway with confidence, as all new holidays booked come with our ‘Peace of Mind Guarantee’. Our new updated policy, which applies to new package bookings made from 1 January to 30 September 2021, offers our valued customers complete flexibility when booking that dream holiday. For full details and frequently asked questions about future travel please read the following sections. 

In these uncertain times, we understand that there are many concerns around booking a holiday. To enable you to book with complete peace of mind, we want to provide you with the utmost flexibility, so you can look forward to your luxury holiday worry free. Therefore, if we are unable to deliver the holiday that has been booked, or you have to cut your holiday short for any of the following reasons connected to the current pandemic, then our flexible policy would apply:

The FCDO advice changes and advises against travel to your destination

The destination’s borders are closed

The destination is not accepting arrivals from the UK

The destination has mandatory quarantine, vaccination or testing restrictions for arrivals

The holiday is cut short as a direct result COVID-19, such as a local lockdown at the destination

The customer contracts COVID-19 after making a booking

Quarantine rules change on your customers return to the UK

Our policy includes:

Low deposit– from £75pp or 10% deposit when booking your next luxury holiday

Exclusive discounts – You can enjoy special discounts on luxury destinations across the world

Delayed balance payments – Your customers final balance can be paid 8 weeks before departure but, in some cases, where there is uncertainty around a specific destination. then balance payment could be made later. This is subject to airline ticketing deadlines and accommodation booking terms, please check with our seller before confirming**

Postponement price guarantee – If you decide to amend or postpone, we’ll secure your accommodation at 2021 prices***

No amendment fees – You will Incur no amendment fees if you decide to postpone or change your holiday****

Right to refund – You will receive a fully protected Refund Credit Note or a refund if you choose to cancel your booking more than 30 days before departure*

2022 & 2023 travel – Accommodation rates available now for 2022 and some 2023 arrivals*****

Your holidays are safe with us – Queensferry Travel is TTA & ATOL protected

Naturally, there’s lots of uncertainty and fear around heading to an airport and boarding a plane. However, studies and experts suggest that when taking basic precautions, travelling in an aeroplane may actually carry a lower risk of contracting COVID-19 than if you were in a shopping centre.

The International Air Transport Association (IATA) has said: “The air supplied to the aircraft cabin is either fresh or is filtered through filters of the same efficacy (99.97% or better) in removing viruses as those used in surgical operating rooms.”

As with the common cold and flu, the chances of you getting ill from someone else on a plane are quite low (unless you are seated directly next to an unwell passenger – a risk which has been significantly reduced with social distancing measures).

Of course, it’s important to continue to take basic health and safety precautions throughout your travel experience, such as washing your hands regularly and where possible disinfecting surfaces (like your tray table and the bathroom door handles etc).

Airports and airlines are making a number of changes to maintain social distancing measures. Where possible, use online check-in services to minimise face-to-face contact. You will be required to wear a mask or face covering in the airport to reduce the risk of spreading COVID-19.

Inside the airport there will be barriers and signs telling you where to stand and queue, and staff members to help and give further safety instructions.

In the UK, passengers inside the aeroplane must be wearing a mask/face covering. Some airlines may be operating a reduced in-flight food and beverage service. Other safety measures you may be asked to follow include:

Remain seated where possible during boarding, your flight, and disembarking

Use contactless payment methods wherever possible (i.e. for duty free or food purchases)

Tell a member of staff immediately if you feel unwell

In enclosed spaces and in situations where social distancing is not possible and you might be in contact with people you don’t normally meet, wearing a mask or face covering is strongly advised. The latest advice on this is available on the Foreign and Commonwealth Office (FCDO) website

There are different processes in place at different airports around the world, however be aware that you may:

Find enhanced screening at gates and entryways

Be asked to provide proof of COVID-19 testing

Be required to undertake a period of quarantine upon arrival

Please ensure you seek out the latest FCDO advice for your destination in advance of travel. It is highly recommended that you discuss taking a COVID-19 test with your local testing centre, GP or travel clinic.

If there are specific hotel/resort restrictions relevant to your holiday, our Travel Specialist will discuss these with you ahead of time.

Every hotel, villa, resort and property has undertaken their own measures and protocols, which we are in contact with them about. You will be advised of your hotel’s protocols when you speak to your Travel Specialist, but please do get in touch with any other queries.

If you begin to feel unwell at an airport or train station, do not start your journey and seek medical advice straight away.

You should self-isolate following the official government guidelines if you have any of the following symptoms:

High fever

New, persistent cough

Loss of taste or smell

In your accommodation, you should:

Stay indoors and avoid contact with others

Follow local health guidance (where available)

Contact your insurance and health provider for advice

Once you have recovered, check with your health provider that you are fit to travel

If you are arriving in England from one of the countries on the government’s exemption list (and have not visited any countries not on the list), you are not required to quarantine. Please check the relevant government sites for the latest rules for WalesScotland and Northern Ireland.

All travellers who arrive in the UK from a country not on the exemption list are currently required to self-isolate for 10 days. We are constantly monitoring the latest advice and will let you know if anything changes.  

It is essential that you take out travel insurance ahead of your holiday that covers illness, medical treatment and medical repatriation. In addition to your insurance, it’s vital to follow all local health guidelines and rules.

We recommend speaking to your insurance provider to clarify that COVID-19 is covered by your policy.  For a Free Insurance quote visit our Travel Insurance page here 

‘Safe Travels’: Global Protocols & Stamp for the New Normal’

Global Safety Stamp to Recognise Safe Travels Protocols


Rest Assured

Particularly now that travel will start to become possible again, it’s important to familiarise yourself with the official government travel advice. 

Please note that it is your responsibility to consult the latest government policies and entry requirements for your specific destination prior to travel, and to ensure that all correct forms have been completed prior to travel. Failure to do so could result in being refused travel or denied entry to your destination. To sign up for the alerts and to read the latest official advice please visit www.gov.uk/foreign-travel-advice and www.gov.uk/travelaware.

Call or contact us with your specific requirements and we’d be delighted to advise the best supplier partners to use to ensure you can book and look forward to your holiday with confidence that if something should happen that means you can’t go, you’re covered.

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