Important Update – Travel Disruption:

We are currently experiencing a high volume of calls and enquiries following the situation affecting travel to UAE and the Middle East destinations and transiting via Dubai or Doha to other destinations.

Thank you for your patience and understanding during this challenging time.  Please bear with us while our teams work through impacted bookings as quickly as possible.  We are closely monitoring developments and are focused on supporting all affected customers. 

Where bookings are affected, we will contact you directly to discuss the next steps.  Currently, no action is required unless you are contacted by us our admin team at head office.  As always, we remain committed to supporting you and will continue to provide updates as more information becomes available with customers safety our priority. 

We are working through the bookings impacted in a priority order travelling up to 30 March 2026.  If your call is non-urgent or you are travelling after this date, please email us and we will get back to you as soon as we can.

We are closely monitoring developments and are focused on supporting all affected customers. If you are due
to depart on a package booking from 30 March to UAE and Middle East destinations as a final destination or transiting via the UAE and the Middle East to other destinations, our team will be in touch to discuss alternative options for your holiday in line with the airline policy.  If we have already spoken with you and have amended your booking, your amended booking will stand. 

Airspace restrictions and closures remain significant across the region, although the UAE has opened some tightly controlled routing corridors from Dubai and Abu Dhabi, allowing for a very limited number of flights to leave the area. It is extremely important that you monitor the airline apps and communications as flight confirmations may be given at short notice. 

We strongly advise that you follow the most up-to-date travel advice from the UK Foreign Office and register your presence to receive alerts and updates.  You can access official guidance via the FCDO website. 

There is no need to contact us, we will be working through all affected bookings as quickly as possible.   We kindly ask for your patience as we continue to work through this evolving situation, which we are keeping under constant, real-time review.